Numia
Premier SaaS in customer journey management, seamlessly bridging digital and physical channels.
Fund III
Gustavo Lauria, Joaquín Zoilo, Nicolás Demner
2024
Why we invested
Businesses struggle to bridge online and offline customer experiences, leading to inefficiencies in service delivery. Numia’s AI-powered customer journey management platform integrates digital and physical touchpoints, improving operational efficiency and customer satisfaction.
The company works with leading financial institutions, retailers, and healthcare providers, helping them optimize customer interactions. Its solutions include virtual queueing, digital appointments, and AI-driven service analytics, reducing wait times and improving engagement.
The founders have extensive experience in enterprise software and AI-driven automation. Their expertise in streamlining customer experiences has led to strong traction with major clients across multiple industries.
As businesses increasingly adopt omnichannel service strategies, Numia’s technology is becoming critical for customer interaction management. With proven scalability and growing enterprise adoption, the company is positioned to lead the next wave of service innovation.
Our vision for
the future
01.
Businesses will prioritize seamless, AI-powered customer experiences, blending online and offline interactions. Real-time service optimization will become the norm, reducing wait times, streamlining operations, and increasing customer satisfaction.
02.
AI-driven analytics will reshape workforce and appointment management, allowing companies to predict demand and allocate resources efficiently. Dynamic scheduling and automation will replace outdated, manual processes, improving service quality across industries.
03.
The integration of customer journey data across platforms will drive hyper-personalized experiences. Companies will anticipate needs before they arise, using predictive insights to enhance engagement in banking, retail, healthcare, and beyond.
04.
As digital transformation accelerates, service industries will embrace automation at scale. Smart cities, public services, and enterprises will adopt AI-powered interaction platforms to ensure efficiency, accessibility, and a frictionless user experience.